Terms and Conditions
The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
- Privacy Policy
-
Shop With Confidence
LIGoldMine.com
is committed to protecting our customers' personal information. All orders are
transmitted in an encrypted format. To be sure that your order is secure,
simply check your Web browser while you are in the ordering section. Most
browsers use some sort of symbol to alert you to the fact that you are on a
secured Web site. For example, Netscape and Internet Explorer use icons -
either a padlock or a key - in the bottom left hand corner that appear when the
site is secured.We will
store your shipping and billing information if you create an account with us,
but this information will not be used by anyone but LI Gold Mine and the third
parties who provide services related to LIGoldMine.com as described below in
our privacy policy.At checkout,
we require the credit card customer identification number (CIN) with every
online purchase made with American Express, MasterCard and Visa Cards. The CIN
is a 3 or 4 digit, numeric value that provides a cryptographic check of the
information embossed on the card. This security feature is designed to protect
you against consumer fraud. Your CIN will not be stored or maintained on any of
our systems and you will need to provide the number every time a purchase is
made on LIGoldMine.com.Privacy
PolicyAt LIGoldMine.com,
we are committed to providing excellent customer service and outstanding value
in fine jewelry while respecting and protecting the privacy of our customers.
To better serve you, we may collect and maintain certain information regarding,
for example, your product and service preferences, dates of special occasions
related to people you buy gifts for (e.g., birthdays), and billing and shipping
information. Under no circumstances do we sell or rent this information to
other businesses, and we protect and enforce the confidentiality of this
information. We respect your privacy and seek to protect the trust you place in
LI Gold Mine. Our Privacy Policy is explained in more detail below.1. What
information does LIGoldMine.com collect from our
online customers?For those
individuals who visit our site but do not make a purchase, we collect and store
IP ("Internet Protocol") addresses during the visit. No individualized
information is collected, and the IP address is not traced to a particular
individual. Similarly, we collect information, using that IP address, about the
navigational or browsing activities of our visitors. Again, that information is
not tied to any name or other personally identifying information but is used
solely to provide generalized demographic data, such as what geographic areas
our visitors are from and visitor browsing patterns. For those who make a
purchase on LIGoldMine.com, in order to fulfill the order, we collect and store
your name, address, shipping information, e-mail address, telephone number,
purchase data, and billing information.2. Does LIGoldMine.com use
"cookies"?"Cookies"
are small pieces of information that are stored by your browser on your
computer's hard drive. Currently, if you place an item in a shopping basket
during your visit to LIGoldMine.com, we will create a cookie containing a
unique customer number on your computer. This function enables us to store
items in your shopping cart until you make a purchase. Most web browsers
automatically accept cookies, but you can usually change your browser to
prevent such acceptance, which will result in your inability to purchase online
from us. We do not retain any individualized information as a result of our use
of cookies.3. How
does LIGoldMine.com use the
individualized information that we collect?We and the
third parties who provide services related to LIGoldMine.com will use the
information referenced above to fulfill your order and provide services related
to LIGoldMine.com or the operation of our business. Examples of these services
include payment processing and authorization, fraud protection and credit risk
reduction, product customization, order fulfillment and shipping, Web site
evaluation, data analysis and, where applicable, data cleansing. The third
parties who provide any of these services are authorized to use this
information only in connection with the services they are engaged to perform.In addition
to using the information referenced above to fulfill your purchase order, we
also retain some of that information in our customer database. We use that
information to track your order, to respond to your inquiries and to make
subsequent purchases you wish to make easier and faster. We also may use that
information, from time to time, to contact you and allow third parties to
contact you with our consent concerning products, services, sales or special
promotions of LIGoldMine.com or our corporate affiliates, including LI Gold
Mine Jewelers, as well as third-party products and services [branded with the
name LI Gold Mine Jewelers or with the name of another of our affiliate(s)]
that LI Gold Mine Jewelers believes will be of interest to you. We try to limit
those contacts to ones that might be of interest to you. If you would prefer
not to be contacted about our special offers, products or services, please
notify us at the mailing address, e-mail address or phone number provided
below:LI Gold Mine Jewelers
1 Glen Cove RdGreenvale, NY 11548
or
631-656-0690
or Contact UsWe currently
send e-mails only to those LIGoldMine.com customers who are interested in
receiving information about our products and services. If you have previously
received such e-mails, but no longer want to, contact us by one of the methods
referenced above or by unsubscribing to an e-mail you receive from us or to the
LIGoldMine.com Newsletter, as the case may be.Please be
advised that since promotions may already be in process at the time of your
request, it may take up to ten days before electronic contacts cease. As a
result, you may receive mail or other solicitations from LI Gold Mine for a
brief period of time after you make your request. You may also use the above
addresses and phone number to correct or update any of the individual
information we have stored.4. How is
the information LIGoldMine.com collects stored and what security procedures do
we have in place to protect the confidentiality of that information?Currently,
the LIGoldMine.com customer information that we maintain is stored in our
internet database and in our corporate customer database. We limit access to
that information to those within our organization with a business need to know.
Most of our employees do not have access to that information. In addition, we
enforce a policy against unauthorized disclosure or use of the information you
share with us, and we instruct our employees concerning that policy. Those
employees that do have access are required to abide by our privacy policy. We
also require that those third parties who provide services to us and may have
access to customer information (such as the third parties who provide Web site,
customer service, data collection, storage and reporting services and mail
vendors) share our commitment to maintaining your privacy and adhere to our company's
nondisclosure requirements. As stated above, we do not under any circumstances
sell or rent customer information to any outside company or organization nor do
we permit any such organization to use customer information for its own
business purposes.In fact, we
will release specific information about you only if we are compelled to do so
to comply with valid legal processes such as a search warrant, subpoena or
court order, or a valid administrative request from a law enforcement agency,
or in the unlikely situation where we, in good faith, believe such information
is necessary to prevent harm to you or others. As with any business, it is
possible that as our business develops, we might sell or buy online businesses
or other assets. In such transactions, information about customers often is
among the transferred assets. Accordingly, in the unlikely event that LI Gold
Mine, or substantially all of its assets related to this Web site, is acquired
by a third party, such information may be one of the transferred assets. Under
these circumstances LI Gold Mine would to the extent possible require the
acquiring party to follow the practices described in this privacy policy. We
use secure server technology to keep your personal information - including your
billing and account information - as secure as possible Once your information
is stored on our database, we have database security technologies and
procedures in place to protect it from access by unauthorized employees or
third parties.5. How
does LIGoldMine.com protect the safety and privacy of children?Our site is
not directed or marketed to children under the age of 18. We do not
intentionally collect or store information on children. If we learn that a
child has made a purchase from LIGoldMine.com without his or her parent's
consent, we immediately, upon parental request, void the sale and refund any
monies collected on the return of the merchandise.6. Will
the LIGoldMine.com privacy policy change?We may
change or enhance our policy to improve our service to you. If we do change our
policy, we will note those changes on our Web site. A message will be displayed
on our home page for a period of time that a change has been made. We also may
send an e-mail describing the changes. You are welcome to refer to this policy
each time you are considering making a purchase.If you
have any questions or concerns about our Privacy Policy, please Contact Us.Last
updated: 8/07/2013 - Shipping & Delivery
-
Delivery
Regular delivery for in-stock merchandise is
7-10 business days. For 2 business-day Expedited Delivery* add an additional
$10.00. For Overnight Service* add $20.00 (must be placed before noon EST). If
we're temporarily out of stock, you will be notified accordingly. Overnight
Service is available for delivery on the next regular business day. If you
require Saturday delivery, please contact us at 631-656-0690 for delivery
options based upon your specific location. Shipments to Alaska and Hawaii
follow the same rate schedule, however regular delivery will take an extra 3
days.If the item(s) you purchased are drop
shipped, you will receive the merchandise directly from the manufacturer in
approximately 2 weeks from the date your order was placed.*We
regret that Expedited or Overnight Service cannot deliver to PO Boxes or
APO/FPO addresses. Recipient's telephone number is required on all orders.
Note: Items that are weight or size prohibitive may not qualify for LI Gold
Mine Expedited or Overnight Service.Payment
We
accept MasterCard, Visa, American Express, Gift
Certificates and merchandise credits may also be used as
payment.LI Gold Mine also accepts PayPal from U.S.
based paypal accounts for orders shipped within the United States. - Return Policy
-
Our Guarantee
100% Satisfaction Guaranteed! We're
committed to providing you with great customer service and making a return as
easy as possible. That's our promise to our customers!14-Day No-Risk Return Policy &
GuaranteesIf for any reason you are not 100%
satisfied with your purchase within 14 days of receipt, you may return any
unused merchandise that has not been engraved or customized for a refund,
credit or exchange (minus shipping & handling). Merchandise returned must
be in its original condition and credit is subject to merchandise being
reviewed by our Quality Assurance Specialists. Merchandise that is damaged or
altered in any way by a Jeweler other than LI Gold Mine cannot be returned. A
merchandise credit will be issued if merchandise received as a gift is returned
by the recipient. Items that have been personalized cannot be returned.