Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Privacy Policy
  • Shop With Confidence

    LIGoldMine.com
    is committed to protecting our customers' personal information. All orders are
    transmitted in an encrypted format. To be sure that your order is secure,
    simply check your Web browser while you are in the ordering section. Most
    browsers use some sort of symbol to alert you to the fact that you are on a
    secured Web site. For example, Netscape and Internet Explorer use icons -
    either a padlock or a key - in the bottom left hand corner that appear when the
    site is secured.

    We will
    store your shipping and billing information if you create an account with us,
    but this information will not be used by anyone but LI Gold Mine and the third
    parties who provide services related to LIGoldMine.com as described below in
    our privacy policy.

    At checkout,
    we require the credit card customer identification number (CIN) with every
    online purchase made with American Express, MasterCard and Visa Cards. The CIN
    is a 3 or 4 digit, numeric value that provides a cryptographic check of the
    information embossed on the card. This security feature is designed to protect
    you against consumer fraud. Your CIN will not be stored or maintained on any of
    our systems and you will need to provide the number every time a purchase is
    made on LIGoldMine.com.

    Privacy
    Policy

    At LIGoldMine.com,
    we are committed to providing excellent customer service and outstanding value
    in fine jewelry while respecting and protecting the privacy of our customers.
    To better serve you, we may collect and maintain certain information regarding,
    for example, your product and service preferences, dates of special occasions
    related to people you buy gifts for (e.g., birthdays), and billing and shipping
    information. Under no circumstances do we sell or rent this information to
    other businesses, and we protect and enforce the confidentiality of this
    information. We respect your privacy and seek to protect the trust you place in
    LI Gold Mine. Our Privacy Policy is explained in more detail below.

    1. What
    information does
    LIGoldMine.com collect from our
    online customers?

    For those
    individuals who visit our site but do not make a purchase, we collect and store
    IP ("Internet Protocol") addresses during the visit. No individualized
    information is collected, and the IP address is not traced to a particular
    individual. Similarly, we collect information, using that IP address, about the
    navigational or browsing activities of our visitors. Again, that information is
    not tied to any name or other personally identifying information but is used
    solely to provide generalized demographic data, such as what geographic areas
    our visitors are from and visitor browsing patterns. For those who make a
    purchase on LIGoldMine.com, in order to fulfill the order, we collect and store
    your name, address, shipping information, e-mail address, telephone number,
    purchase data, and billing information.

    2. Does LIGoldMine.com use
    "cookies"?

    "Cookies"
    are small pieces of information that are stored by your browser on your
    computer's hard drive. Currently, if you place an item in a shopping basket
    during your visit to LIGoldMine.com, we will create a cookie containing a
    unique customer number on your computer. This function enables us to store
    items in your shopping cart until you make a purchase. Most web browsers
    automatically accept cookies, but you can usually change your browser to
    prevent such acceptance, which will result in your inability to purchase online
    from us. We do not retain any individualized information as a result of our use
    of cookies.

    3. How
    does
    LIGoldMine.com use the
    individualized information that we collect?

    We and the
    third parties who provide services related to LIGoldMine.com will use the
    information referenced above to fulfill your order and provide services related
    to LIGoldMine.com or the operation of our business. Examples of these services
    include payment processing and authorization, fraud protection and credit risk
    reduction, product customization, order fulfillment and shipping, Web site
    evaluation, data analysis and, where applicable, data cleansing. The third
    parties who provide any of these services are authorized to use this
    information only in connection with the services they are engaged to perform.

    In addition
    to using the information referenced above to fulfill your purchase order, we
    also retain some of that information in our customer database. We use that
    information to track your order, to respond to your inquiries and to make
    subsequent purchases you wish to make easier and faster. We also may use that
    information, from time to time, to contact you and allow third parties to
    contact you with our consent concerning products, services, sales or special
    promotions of LIGoldMine.com or our corporate affiliates, including LI Gold
    Mine Jewelers, as well as third-party products and services [branded with the
    name LI Gold Mine Jewelers or with the name of another of our affiliate(s)]
    that LI Gold Mine Jewelers believes will be of interest to you. We try to limit
    those contacts to ones that might be of interest to you. If you would prefer
    not to be contacted about our special offers, products or services, please
    notify us at the mailing address, e-mail address or phone number provided
    below:

    LI Gold Mine Jewelers

    1 Glen Cove Rd

    Greenvale, NY 11548

    or 

    631-656-0690 

    or Contact Us 



    We currently
    send e-mails only to those LIGoldMine.com customers who are interested in
    receiving information about our products and services. If you have previously
    received such e-mails, but no longer want to, contact us by one of the methods
    referenced above or by unsubscribing to an e-mail you receive from us or to the
    LIGoldMine.com Newsletter, as the case may be.

    Please be
    advised that since promotions may already be in process at the time of your
    request, it may take up to ten days before electronic contacts cease. As a
    result, you may receive mail or other solicitations from LI Gold Mine for a
    brief period of time after you make your request. You may also use the above
    addresses and phone number to correct or update any of the individual
    information we have stored.

    4. How is
    the information LIGoldMine.com collects stored and what security procedures do
    we have in place to protect the confidentiality of that information?

    Currently,
    the LIGoldMine.com customer information that we maintain is stored in our
    internet database and in our corporate customer database. We limit access to
    that information to those within our organization with a business need to know.
    Most of our employees do not have access to that information. In addition, we
    enforce a policy against unauthorized disclosure or use of the information you
    share with us, and we instruct our employees concerning that policy. Those
    employees that do have access are required to abide by our privacy policy. We
    also require that those third parties who provide services to us and may have
    access to customer information (such as the third parties who provide Web site,
    customer service, data collection, storage and reporting services and mail
    vendors) share our commitment to maintaining your privacy and adhere to our company's
    nondisclosure requirements. As stated above, we do not under any circumstances
    sell or rent customer information to any outside company or organization nor do
    we permit any such organization to use customer information for its own
    business purposes.

    In fact, we
    will release specific information about you only if we are compelled to do so
    to comply with valid legal processes such as a search warrant, subpoena or
    court order, or a valid administrative request from a law enforcement agency,
    or in the unlikely situation where we, in good faith, believe such information
    is necessary to prevent harm to you or others. As with any business, it is
    possible that as our business develops, we might sell or buy online businesses
    or other assets. In such transactions, information about customers often is
    among the transferred assets. Accordingly, in the unlikely event that LI Gold
    Mine, or substantially all of its assets related to this Web site, is acquired
    by a third party, such information may be one of the transferred assets. Under
    these circumstances LI Gold Mine would to the extent possible require the
    acquiring party to follow the practices described in this privacy policy. We
    use secure server technology to keep your personal information - including your
    billing and account information - as secure as possible Once your information
    is stored on our database, we have database security technologies and
    procedures in place to protect it from access by unauthorized employees or
    third parties.

    5. How
    does LIGoldMine.com protect the safety and privacy of children?

    Our site is
    not directed or marketed to children under the age of 18. We do not
    intentionally collect or store information on children. If we learn that a
    child has made a purchase from LIGoldMine.com without his or her parent's
    consent, we immediately, upon parental request, void the sale and refund any
    monies collected on the return of the merchandise.

    6. Will
    the LIGoldMine.com privacy policy change?

    We may
    change or enhance our policy to improve our service to you. If we do change our
    policy, we will note those changes on our Web site. A message will be displayed
    on our home page for a period of time that a change has been made. We also may
    send an e-mail describing the changes. You are welcome to refer to this policy
    each time you are considering making a purchase.

    If you
    have any questions or concerns about our Privacy Policy, please 
    Contact Us.

    Last
    updated: 8/07/2013



  • Shipping & Delivery
  • Delivery

    Regular delivery for in-stock merchandise is
    7-10 business days. For 2 business-day Expedited Delivery* add an additional
    $10.00. For Overnight Service* add $20.00 (must be placed before noon EST). If
    we're temporarily out of stock, you will be notified accordingly. Overnight
    Service is available for delivery on the next regular business day. If you
    require Saturday delivery, please contact us at 631-656-0690 for delivery
    options based upon your specific location. Shipments to Alaska and Hawaii
    follow the same rate schedule, however regular delivery will take an extra 3
    days.

    If the item(s) you purchased are drop
    shipped, you will receive the merchandise directly from the manufacturer in
    approximately 2 weeks from the date your order was placed.

    *We
    regret that Expedited or Overnight Service cannot deliver to PO Boxes or
    APO/FPO addresses. Recipient's telephone number is required on all orders.
    Note: Items that are weight or size prohibitive may not qualify for LI Gold
    Mine Expedited or Overnight Service.

    Payment

    We
    accept MasterCard, Visa, American Express, Gift
    Certificates
     and merchandise credits may also be used as
    payment.

    LI Gold Mine also accepts PayPal from U.S.
    based paypal accounts for orders shipped within the United States.



  • Return Policy
  • Our Guarantee

    100% Satisfaction Guaranteed! We're
    committed to providing you with great customer service and making a return as
    easy as possible. That's our promise to our customers!

    14-Day No-Risk Return Policy &
    Guarantees

    If for any reason you are not 100%
    satisfied with your purchase within 14 days of receipt, you may return any
    unused merchandise that has not been engraved or customized for a refund,
    credit or exchange (minus shipping & handling). Merchandise returned must
    be in its original condition and credit is subject to merchandise being
    reviewed by our Quality Assurance Specialists. Merchandise that is damaged or
    altered in any way by a Jeweler other than LI Gold Mine cannot be returned. A
    merchandise credit will be issued if merchandise received as a gift is returned
    by the recipient. Items that have been personalized cannot be returned.